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Healthcare Sector

The Problem

International and local institutions have concluded that the health of a nation is one of the most critical elements that determine its wellbeing, prosperity and the quality of life of its citizens. In Australia healthcare is provided by both private and public organisations. All reports agree that with our aging population it will only continue to rise in importance and require more and more funding and support.


For healthcare providers, security can be a difficult hurdle to deal with especially with the increasing demand and tighter budgets. To solve these challenges healthcare providers are applying technology in new ways to deliver cost efficient services to all stakeholders. This unfortunately also has the effect of increasing the exposure of healthcare providers to cyber security threats.


In the United States in 2015, three of the five largest data breaches were in healthcare.


Many of the issues and concerns confronting mainstream businesses around risk and security also plague the healthcare industry. The healthcare industry has the added burden to meet stringent statutory compliance requirements.


With the move to digitise all health care records, the emergence of government online portals and a rapidly increasing amount of electronic health information being exchanged online, there is now an increasing number attacks in healthcare here and around the world.


The Ponemon Institute research found that some 90 percent of medical institutions surveyed said their organisations have been victims of a cyber attack. They also reported that the cost of data breach varies by industry. The average global cost of data breach per lost or stolen record is $154. However, if a healthcare organisation has a breach, the average cost could be as high as $363.  The vast majority of all respondents agree that healthcare organisations are more vulnerable to data breach than other industries.


Steve Ingram, the cyber services leader for PriceWaterhouseCoopers (PwC) in Asia-Pacific, has reported that the PriceWaterhouseCooper’s statistics align roughly with Ponemon’s, putting the total cost of each breach in Australia at roughly A$3 million.

The Solution

TokenOne is an Identity Assurance Platform provider, strengthening authentication by replacing passwords and other security technologies with a single, simple solution which links to risk and identity management systems to provide complete control and non-repudiated secure access.  It is easy to provision, deploy and scales easily for large and complex organisations. TokenOne enables Healthcare Providers to prove who accessed any patient file, test result or medical research and reports.  TokenOne further enables providers to exceed internal and external expectations with a secure, convenient and cost-effective solution that enables all users (Staff, Doctors, Nurses and other Allied Health Professionals and patients) to self manage their identity and account.


This is achieved with TokenOne’s patented technology delivering genuinely strong two-factor authentication that ensures the user’s secret PIN is never entered, transmitted or stored so is a genuinely kept secret.  Providers and patients who already use social networks like Facebook and Twitter are familiar with the ‘notion’ of 2FA.



•    Low cost to deploy and manage – rapid Return on Investment and low Total Cost of Ownership    

•    Meets compliance and governance requirements    

•    Rapidly and easily deployed to large or public networks    

•    Highly scalable, including when users are distributed    

•    Password management costs, a thing of the past    

•    Rapid Identity Management (IDM) integration

Hard Token Replacement

Many public and private organisations have in the past been required to use physical or hard tokens to access sensitive information. These tokens are expensive, inconvenient to carry, complex to manage and do not prove ‘user presence’. TokenOne enables hard token replacement with a simple to deploy mass scale solution that is interoperable and will integrate with existing systems rapidly and cost effectively.

Soft Token Replacement

Soft tokens require yet more passwords and do not prove ‘user presence’ – only that someone accessed the user’s mobile device. TokenOne provides secure, strong two-factor authentication and crucially, the user’s PIN is never entered, never transmitted and never stored.

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Password Replacement

Demands for multiple complex passwords are becoming a burden for internal users and citizens and are also insecure and can be easily hacked.  TokenOne provides strong two-factor authentication that is simple and convenient for users and provides security for the university’s and the Doctors, Nurses and other Health Professionals’ identity protection.

SMS Replacement

The inherent insecurity and high cost of SMS authentication is driving many to consider alternatives. TokenOne Authentication removes the need for SMS authorisations and enables Healthcare Providers to prove ‘user presence’.  Internal users and citizens are self-supporting during set-up and low administration requirements ensure reduced IT costs. 

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